FAQ

ALL SALES FINAL

CUSTOM ORDERS

$50 non-refundable deposit to secure time and materials. The rest of agreed upon payment is due upon completion and before shipping. Wait times are usually 2-6, sometimes 8 weeks. Please be aware, patient and respectful of artist's time.

SHIPPING

Some items are made to order while some are already made. If you have a time sensitive package please be sure to add a note. Shipping time is 1-6, occasionally up to 8 weeks. PR is not responsible for packages once they are shipped.

Patron may purchase shipping insurance from the USPS at check out. PR is not responsible for missing, lost, damaged or stolen packages. If an item is purchased outside of the store website shipping insurance is not typically included. Please be sure to ask to pay for insurance if you would like to add it to your shipping cost.

REPAIRS

PR guarantees high quality lifelong craftsmanship, however if any makers errors are shown within the first year PR will repair any issues at no cost. PR will repair issues due to major accidents or natural wear after a year at a price reflective of the job.

Feel free to contact me with any questions.